iplicit Support

Getting More from iplicit Starts with Better Support.

Modern cloud software deserves modern support. Our team combines iplicit expertise with qualified accountants who understand your finance processes, not just the software.

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How We Approach iplicit Support

iplicit is designed to be intuitive, but that doesn’t mean you won’t have questions. When you do, you want someone who actually knows the system and understands what you’re trying to achieve.

Our support team includes qualified accountants alongside iplicit product specialists. That means when you call about fund accounting, charity reporting, or multi-entity consolidation, you’re talking to someone who gets the context.

We’ve built our reputation on a 9.7 out of 10 customer satisfaction rating, and we maintain it by measuring every interaction. Good support isn’t an accident. It’s a discipline.

Why Businesses Use Us For iplicit Support

You want quick answers, not ticket queues

Our support process is built for responsiveness. Log your issue, get it assigned to the right person, receive clear updates, and get it resolved. No wondering what’s happening with your case.

You’ve got integrations that need supporting too

iplicit connected to your CRM? Donation platform? Payroll system? We support your whole ecosystem through Besyncly, not just the core accounting software.

We’ll help you get more from the system

Good support isn’t just reactive. It’s noticing that you’re doing something manually that could be automated, or that a feature you’re not using could solve a recurring problem.

You need someone who understands charity accounting

If you’re a charity using iplicit, you need support that understands SORP compliance, fund accounting, and restricted donations. Our team includes people who’ve worked with dozens of charities. They speak your language.

You want real people, not chatbots

When you call us, you talk to a person. When you log a case, a real consultant reviews it and works on it. Technology should help, not replace, human expertise.

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What’s Included In Your Support Contract

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Online Support Portal

Log cases, track progress, and manage your support history through our portal at any time. Administrators can manage team access and view all active and historic cases in one place.

Telephone and Email Support

Call us or email, and our team in the UK logs the issue, and assigns it to the consultant best placed to help. No off-shore call centres.

Dedicated Case Assignment

Cases are assigned based on expertise and system knowledge. If you’re a charity, you get someone who knows charity accounting. If you’ve got complex integrations, you get someone who understands them.

Proactive Recommendations

We don’t just wait for problems. When we spot an opportunity to improve your setup, we tell you.

Integration Support

We support Besyncly connections to CRMs, donation platforms, payroll systems, and everything else in your connected ecosystem.

Emergency Out-of-Hours Support

System down outside business hours? Call our out of hours emergency support number. We’re here when you need us most.

What This Means
for Your Business

Finance expertise built in

Qualified accountants on the team who understand what you’re trying to achieve.

Full ecosystem support

iplicit plus all your connected systems, covered by one team.

Quick, clear communication

You’ll always know what’s happening with your case. No chasing required.

Charity sector specialists

If you’re a charity, we understand SORP, fund accounting, and the specific challenges you face.

Continuously improving

9.7/10 satisfaction rating based on direct customer feedback after every case. We ask because we want to know.

iplicit Customer Stories

Scotland’s Pro Basketball Team Modernises Back-Office Operations

“Working with Eureka Solutions will really make an impact on how we run things behind the scenes. It’ll help free up valuable time for our team, improve the accuracy of our reporting, and give us confidence that our systems can keep pace as we continue to grow.”

– Sponsorships and Partnerships Lead, Caledonia Gladiators

FULL STORY

Automated manual financial tasks

Consolidated group reporting

Future-proof financial systems

Wildlife Travel Specialists Transform Finance Operations with iplicit

“From our very first meeting, Eureka Solutions approached things differently. Rather than sell to us, they took time to understand our needs. Their team knew our previous system inside-out, and the experience they brought gave us huge confidence.”

– Finance Manager, Naturetrek

FULL STORY

Unlimited tracking dimensions for tour data

Flexible reporting by departure date

Scalable system built for growth

Ready to Discuss Your Requirements?

Whether you’re just getting started or looking to switch, we’d be happy to talk about how our support works and what you can expect.

Prefer to talk now? Call our specialists directly:
01355 581 960

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Resources

Featured Case Study

Getting More from iplicit Starts with Better Support.

How We Approach iplicit Support

Why Businesses Use Us For iplicit Support

What’s Included In Your Support Contract

What This Means
for Your Business

iplicit Customer Stories

Scotland’s Pro Basketball Team Modernises Back-Office Operations

Wildlife Travel Specialists Transform Finance Operations with iplicit

Ready to Discuss Your Requirements?

By Industry

By Department

By Challenge

Resources

Featured Case Study

Getting More from iplicit Starts with Better Support.

How We Approach iplicit Support

Why Businesses Use Us For iplicit Support

What’s Included In Your Support Contract

What This Means for Your Business

iplicit Customer Stories

Scotland’s Pro Basketball Team Modernises Back-Office Operations

Wildlife Travel Specialists Transform Finance Operations with iplicit

Ready to Discuss Your Requirements?

What This Means
for Your Business