Sage 200 Support
When you’ve been a Sage partner since the beginning, you’ve seen everything. Our support team combines deep Sage 200 expertise with qualified accountants who understand your business processes.
We’ve been supporting Sage 200 customers for over 20 years. In that time, we’ve learned that good support isn’t just about technical knowledge. It’s about understanding what you’re trying to achieve and helping you get there.
Our support team includes qualified accountants alongside experienced Sage product specialists. When you call about a VAT return issue or a stock valuation problem, you’re talking to someone who understands the accounting, not just the software.
We’ve maintained a 9.7 out of 10 customer satisfaction rating by measuring every single interaction. We ask for feedback because we genuinely want to know how we’re doing. That’s how you keep standards high over two decades.
Your current partner doesn’t know Sage 200 like we do
Five-time Sage Developer of the Year winners. We don’t just support Sage 200, we’ve built Eureka Addons that thousands of businesses use. When you call us, you’re talking to people who know the platform inside out.
You need support for customisations too
Maybe you’ve got bespoke reports, custom add-ons, or integrations with other systems. You need one support partner who covers everything, not separate contracts for different parts of your system.
You’re tired of waiting for callbacks
Our four-stage support process is designed for speed. Log your issue, get it assigned to the right consultant, receive clear communication throughout, and get it resolved. No chasing, no black holes.
Support feels generic and impersonal
We assign cases to consultants who know your system, your industry, and your history with us. You’re not starting from scratch every time you call.
You want a partner, not just a helpdesk
We spot opportunities to improve your setup and tell you about them. That might mean recommending a Eureka Addon that solves a recurring problem, or flagging a process that could be automated.
Online Support Portal
Log cases, track progress, and manage your support history through our portal at any time. Administrators can manage team access and view all active and historic cases in one place.
Telephone and Email Support
Call us or email, and our team in the UK logs the issue, and assigns it to the consultant best placed to help. No off-shore call centres.
Dedicated Case Assignment
Every case goes to a consultant who knows Sage 200 and understands your specific setup. No explaining your business from scratch.
Custom Development Support
We support Eureka Addons, bespoke development, custom reports, and integrations. If it’s connected to your Sage 200 system, we cover it.
Integration Support
Besyncly integrations, third-party connections, data exchanges. Your whole connected ecosystem, supported by one team.
Emergency Out-of-Hours Support
System down outside business hours? Call our out of hours emergency support number. We’re here when you need us most.
Twenty years of Sage expertise
We’ve seen everything. Whatever your issue, chances are we’ve solved it before.
Accountants and technicians
Our team includes qualified accountants who understand what you’re trying to achieve, not just which menu to click.
One team for everything
Core Sage 200, add-ons, customisations, integrations. You don’t need multiple support arrangements.
Proactive recommendations
We don’t just fix problems. We suggest improvements when we spot them.
Measured and accountable
9.7/10 satisfaction rating based on direct customer feedback after every case. We ask because we want to know.
“We really like working with Eureka Solutions, we are confident that they are the leading partner in the Sage landscape and their knowledge about the software is second to none. Whenever we need them to, they promptly connect remotely and see what needs doing. The communication and level of support we get from Eureka Solutions is excellent.”
– Marcin Czerniawski, Financial Controller
Upgraded functionality improves day-to-day operations across finance and the wider business
Data transfer between Sage 200 and ecommerce, warehouse and repair systems
33 of 55 employees have tailored access
Automation cuts down on manual data entry errors, saving significant time and resource
“I cannot begin to describe the difference Eureka Solutions’ interventions have made to the way we operate. Eureka Solutions got on board, had a look at what we did and came up with ways of making sure that the solution was tailor-made to suit our business and solved the problems that we were facing.”
– Managing Director
Doubled turnover without increasing staff
60+ days saved per month, in order processing speed
Real-time visibility across the entire operation
Full integration between website and Sage 200
Increased data accuracy, eliminating disconnected systems and manual errors
“Eureka helped us pull all the disparate parts of the business into one system and after 8 months of using it, it is hard to imagine being without it now. It was a steep learning curve for everyone using the system but having Eureka on hand and a support line available, they minimised the disruption and ensured our business never stopped operating. We went from a 4 user Sage 50 system to a 30 user Sage 200 system in a matter of months.”
– Steven Donnachie, Company Accountant
System created to support growth
Customisation has streamlined processes
Increased staff productivity
Information easily accessed throughout the organisation
“We have the system tailored so our price books sit within it – all the various price books according to which customer and who is using it. When we offer specific discounts to customers and they have different price books, that all sits in Sage 200 so that when we generate monthly invoices, all the details are there and accurate.”
– Samantha Proctor, Finance Manager
Real-time visibility of the financial picture
Individual and consolidated reporting on revenue streams
Reduction in manual processes
Efficiencies, particularly in online and telesales order processing
We take on support for systems we didn’t originally implement.
We’ll start with a conversation about your setup and what you need. It ensures we understand your system and can provide the best support possible.
Prefer to talk now? Call our specialists directly:
01355 581 960
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