Customer service combined with technical expertise
Our large and experienced support team understand the need for excellent ongoing support and are highly skilled in providing support for Sage alongside Cloud Data Exchange and Eureka Addons.
We understand excellent support is key to developing and maintaining strong relationships with our customers. Our support team comprises a mix of experienced product specialists and accountants, ensuring our customers have access to the best possible assistance.
With a consistent 9.7/10 customer service rating, our team are dedicated to providing you with a solution to your problem and will guide you through our support process.
Our support team are on hand to resolve any issues or errors you encounter with your system. With over 2000 active support contracts and a team of experienced support staff, we’ve come across and resolved many issues like yours before. Our customers benefit from an active support contract with us that ensures that any issues they encounter are assessed and resolved by our support team. If you are a Sage 200 user and are looking for support, do not hesitate to get in touch and discuss the ways in which we can help.
2. APPROPRIATELY ASSIGNED
The support team tackle each case they work on with the utmost care and attention and a key factor in providing the best care possible is to identify the best member of out dedicated Sage team to assist you. The support team consists of a mix of qualified accountants along with experienced product specialists and support consultants. We will always assign your case to a member of staff that is familiar with your issue, system and any custom applications you may have.
3. COMMUNICATION
Communication is vital to our support process and we keep our customers informed of the progress of their support case at every stage until we have resolved their issue. Our team will always communicate any updates, suggestions or issues as they arise and respond to your queries quickly.
4. SUPPORT FEEDBACK
Technical expertise and outstanding customer service are Eureka Solutions main areas of focus. We are attentive to our customers needs and provide solutions to the issues they are encountering with their systems. After every support session, our customers are invited to tell us what they thought of our service and the feedback we receive builds the foundation of our service. We currently have a 9.7 out of 10 rating for our service, based on direct feedback from our customers.
WHY CHOOSE US AS YOUR SAGE PARTNER
With over 15 years of implementing Sage business systems, Eureka Solutions is one of the most experienced Sage partners in the UK. We have a large customer base across various industries including Software Services, Wholesale Distribution, Retail, Not for Profit and many more. We have customers across the full spectrum, from start-ups to multinationals and specialise in supporting our customers’ growth and customising systems to meet their exact requirements.
By focusing on our founding principles of customer service and technical expertise we ensure that our Sage clients benefit from greater control of their business and greater efficiency in their key processes.
I cannot begin to describe the difference Eureka Solutions’ interventions have made to the way we operate. Eureka Solutions got on board, had a look at what we did and came up with ways of making sure that the solution was tailor-made to suit our business and solved the problems that we were facing.John Breslin | Managing Director | Kelvin Power Tools
Eureka Solutions was selected over other business partners as they had the skills to tweak and develop the software which ensured I never heard the statement ‘the software won’t do that’.Neogen Europe Ltd
We had absolutely no reservations in continuing to work with Eureka Solutions. We know the team and structure, and we thoroughly respect the company’s values and management style. Throughout our relationship any support issues have been resolved instantaneously, and it is a huge bonus to us that they are experts in both Sage – our existing system – and NetSuite, making for a smooth transitionJim McNellis | Loganair
