NetSuite Support
When something’s not working, you need someone who knows your setup, not just the software. Our NetSuite support team combines technical expertise with qualified accountants who understand what you’re trying to achieve.
Your NetSuite system is only as good as the support behind it. We’ve been supporting NetSuite implementations since 2012, and we’ve built a team that genuinely understands both the technical side and the business processes you’re running.
Our support team is a deliberate mix of experienced NetSuite product specialists and qualified accountants. That means when you call with a revenue recognition issue or a reporting problem, you’re talking to someone who understands the accounting as well as the software.
With a 9.7 out of 10 customer satisfaction rating, we’re confident our support delivers. But we measure ourselves on every interaction, because that’s how you maintain standards.
We welcome enquiries from non-Eureka Solutions customers looking for a new partner to take over their ongoing support. Please note, however, that before we take over support for a system not configured by us, we require to undertake a System Audit. Find out more here.
Your current partner doesn’t understand your setup
You’ve called support and spent 20 minutes explaining your customisations before they even look at your issue. We document your system thoroughly and assign cases to consultants who know your configuration. No starting from scratch every time.
You’re waiting too long for responses
When your month-end is looming and you’ve got a blocking issue, you need answers now. Our four-stage support process is built for responsiveness, and we keep you updated throughout. No chasing, no wondering what’s happening.
Support tickets get closed without actually solving the problem
Generic “have you tried turning it off and on again” responses don’t cut it. Our team investigates properly, replicates issues in test environments when needed, and doesn’t close a ticket until you confirm it’s actually resolved.
You’ve outgrown basic support
Your NetSuite system has evolved. Maybe you’ve added custom scripts, integrations, or new subsidiaries. You need a support partner who can handle the complexity, not one who tells you it’s “out of scope.”
You want proactive advice, not just reactive fixes
Great support isn’t just firefighting. It’s noticing that a workaround could be automated, or that a new feature could solve an ongoing pain point. We look for ways to make your system work harder for you.
Online Support Portal
Log cases, track progress, and manage your support history through our portal at any time. Administrators can manage team access and view all active and historic cases in one place.
Telephone and Email Support
Call us or email, and our team in the UK logs the issue, and assigns it to the consultant best placed to help. No off-shore call centres.
Dedicated Case Assignment
Every case is assigned to a consultant who knows your system and your industry. We match issues to expertise, so you’re not explaining your business every time you call.
Integration Support
Issues with Besyncly or other integrations? Our team covers your entire connected ecosystem, not just core NetSuite.
Emergency Out-of-Hours Support
System down outside business hours? Call our out of hours emergency support number. We’re here when you need us most.
Eureka Solutions helps businesses get more from NetSuite with flexible, UK-based service plans built around their needs.
Support
Reliable Day-to-Day NetSuite Support
For businesses that need dependable NetSuite support, practical guidance and access to experienced consultants to help keep everything running smoothly.
Included as standard.
Support Plus
Proactive Support for Growth and Optimisation
For businesses that want faster response times, more included consultancy and a more strategic support service focused on improvement and long-term value.
Included as standard
Our specialists will assess your current processes and recommend the optimal solution for your business requirements and growth plans.
Faster resolution times
Because we know your system, we skip the discovery phase and get straight to solving. Most issues resolved same day.
Talk to real experts
Product specialists and qualified accountants who understand what you’re trying to do, not just what button to press.
One team for everything
Core NetSuite, customisations, integrations, reporting. You don’t need three different support contracts.
Continuous improvement
We don’t just fix problems. We spot opportunities to make your system work better and flag them proactively.
Measured and accountable
9.7/10 satisfaction rating based on direct customer feedback after every case. We ask because we want to know.
“We weren’t set up for home working in any way. From a remote access point of view NetSuite has absolutely been seamless, particularly with all the elements of integration that Eureka Solutions have worked on – accounts payable, raising invoices and all those kinds of tasks would have been much more difficult.”
– Thomas Schofield, Finance Director
Match day costs and analysis instantly visible
Elimination of paper from finance processes
Integration of finance function across the business
Easy user-adoption with intuitive, role-based dashboards
“The Eureka Solutions team had the confidence to challenge us on our processes where necessary, and the result is that we get much more out of the system than we otherwise would have… it was clear from our first conversation that their knowledge of NetSuite and their pragmatic and practical approach meant they really understood our requirements.”
– CFO
Complete and consolidated financial visibility of the global business.
Elimination of spreadsheets and manual processes from core accounting tasks.
Ability to concentrate on growing the business, making effective decisions based on reliable data.
Ease of expansion into new geographical territories.
“NetSuite has saved us a considerable amount of time at month-end and unlocked new reporting capabilities. While it requires effort to set up processes properly, the outcomes generally justify the additional resource.”
50% reduction in time for month end
100% removal of spreadsheets for project, grant and department tracking
Full integration of all critical back-office functions
Non-finance users empowered with the analysis they need
“The functionality NetSuite offered us to run our global businesses was unrivalled and Eureka Solutions’ experience in implementing similar systems for other exciting international businesses made them our obvious choice.”
– CFO, Bounce Ping Pong
Eliminated duplicate data entry
Simplified multi-subsidiary accounting;
Enhanced customer insights
“We chose to work with Eureka Solutions as they clearly understood our business problems. Implementing NetSuite has increased the efficiency of our business, enabling us to strengthen customer relationships.”
Month end close 75% faster
Manual/duplicate data entry eliminated
Expense allocation time reduced 50%
“It’s been a game-changer in helping us deliver accurate, timely reports without the burden of manual intervention.”
– Company Secretary, Tomatin Distillery
50% reduction in time taken for month end close
Reduced report lead time by 2 weeks
Elimination of manual processes
Whether you’re an existing NetSuite user looking at support options, or want to learn more about our support offering, get in touch and our team of experts will be happy to answer your questions.
Prefer to talk now? Call our specialists directly:
01355 581 960
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