Customer service combined with technical expertise
Our large and experienced NetSuite support team understand the need for excellent ongoing support and are highly skilled in providing support for NetSuite alongside Cloud Data Exchange and Eureka SuiteApps.
We understand excellent support is key to developing and maintaining strong relationships with our customers. Our support team comprises a mix of experienced product specialists and accountants, ensuring our customers have access to the best possible assistance.
With a consistent 9.7/10 customer service rating, our team are dedicated to providing you with a solution to your problem and will guide you through our support process.
Our support team are on hand to resolve any issues or errors you encounter with your system. With over 2000 active support contracts and a team of experienced support staff, we’ve come across and resolved many issues like yours before. Our customers benefit from an active support contract with us that ensures that any issues they encounter are assessed and resolved by our support team. If you are a NetSuite user and are looking for support, do not hesitate to get in touch and discuss the ways in which we can help.
1. APPROPRIATELY ASSIGNED
The support team tackle each case they work on with the utmost care and attention and a key factor in providing the best care possible is to identify the best member of our dedicated NetSuite team to assist you. The support team consists of a mix of qualified accountants along with experienced product specialists and support consultants. We will always assign your case to a member of staff that is familiar with your issue, system and any custom applications you may have.
3. COMMUNICATION
Communication is vital to our support process and we keep our customers informed of the progress of their support case at every stage until we have resolved their issue. Our team will always communicate any updates, suggestions or issues as they arise and respond to your queries quickly.
4. SUPPORT FEEDBACK
Technical expertise and outstanding customer service are Eureka Solutions main areas of focus. We are attentive to our customers needs and provide solutions to the issues they are encountering with their systems. After every support session, our customers are invited to tell us what they thought of our service and the feedback we receive builds the foundation of our service. We currently have a 9.7 out of 10 rating for our service, based on direct feedback from our customers.
WHY CHOOSE US AS YOUR NETSUITE PARTNER
Eureka Solutions is an experienced NetSuite partner and we have been successfully implementing NetSuite projects throughout the UK since 2012. We undertook more new NetSuite projects than any other partner in the UK in both 2017 and 2019 in recognition of our proven ability to implement NetSuite systems for a range of businesses in different industries. Our wealth of experience implementing cloud based business solutions means that we have the tools needed to help companies overcome their challenges and enable them to be more efficient, saving them time and money.
By focusing on our founding principles of customer service and technical expertise we ensure that our NetSuite clients benefit from industry leading practices and have the visibility they need to run their businesses more profitably and efficiently.
The preparation and handholding at the beginning of the project made us feel relaxed and confident that everything was going to be covered. The level of detail that was put into the ‘Go Live’ preparations meant that there were no teething problems.Thomas Schofield, Financial Controller
There is less requirement for manual labour via excel spreadsheets and many of the tasks are now automated which again saves time and money for the companyAgenor
We are already blown away by what it can do versus our previous system! I did one task on NetSuite this afternoon that took me two hours before, and literally within 30 seconds I had what I needed, amazing!CFO | Saltrock
We chose to work with Eureka Solutions as they clearly understood our business problems. Implementing NetSuite has increased the efficiency of our business, enabling us to strengthen customer relationshipsCambridge Cognition
We as a club have confidence that NetSuite, with on-going support from Eureka Solutions, would be able to not only meet the immediate requirements of the business but also easily
adapt and grow along with the club indefinitely.Thomas Bonser | Head of Finance | DCFC
Eureka Solutions have exceeded all our expectations with this NetSuite project. Our dedicated Project Lead and the wider team quickly got to grips with our business model and fully understood our requirements, they are very impressive. I would recommend Eureka Solutions over and over again.Jayne Mason | Managing Director | The School Bus
The functionality NetSuite offered us to run our global businesses was unrivalled and Eureka Solutions’ experience in implementing similar systems for other exciting international businesses made them our obvious choice.Ajay Shah | CFO | Bounce
Eureka Solutions helped us to understand clearly how we would go live from one system to another. At a very early stage in the process, the Eureka Solutions team were able to clearly illustrate what NetSuite would actually look and feel like for Chilango, and that was hugely reassuring.Tom Ormond | Finance Director | Chilango
It’s been a huge time resource saver for us and has allowed us strive towards that goal to deliver that world class service for all parts of our business.Stuart Sharp | MI & Charity Relationship Manager | Kiltwalk
NetSuite has far exceeded our expectations and has become our ‘one stop shop’ for all of our financial information. This, along with the excellent support we receive from Eureka Solutions means we are keen to use NetSuite as a platform for growth and we plan to work with Eureka Solutions to extend the system to cover other areas of the business such as project management and timesheets in the near future.Jenelle De Peza | Director of Finance | Connect Managed Services
The preparation and handholding at the beginning of the project made us feel relaxed and confident that everything was going to be covered. The level of detail that was put into the ‘Go Live’ preparations meant that there were no teething problems.Adele Farquharson, Managing Director
