How to Make the Chief Information Officer’s (CIO) Job Easier with NetSuite

The Chief Information Officer

The Chief Information Officer (CIO) is a role which is becoming increasingly more popular in organisations as they look to incorporate technology throughout their day-to-day processes. The CIO’s main role is advancing the company’s dated platforms and processes to newer, more efficient systems that, for example, are cloud-based and provide high levels of integration. More importantly, they should ensure that these new systems provide business value and are compatible with the business operations, as well as combatting any information leaks or breaches of GDPR.

What’s making the job difficult?

Throughout history as innovation has enhanced technology, it has enabled businesses to achieve much more in shorter periods of time. However, advancements bring new challenges to overcome. Globalisation, changing business models, consumerisation of IT and working from home are just some of the inflection points that provide opportunities to those in a position to react swiftly. CIOs need to be constantly aware of emerging technologies that will help leverage the organisation to new heights and productivities whilst transforming the business into an increasingly digital one. However, implementing multiple disparate systems throughout different departments has its own consequences as data silos are formed, meaning teams have to manually duplicate data at the risk of human error. Therefore, it’s in the interest of the CIO to have a single Enterprise Resource Planning (ERP) system, such as Oracle NetSuite, used company wide as it enables IT, finance, sales, marketing, support and operations to work seamlessly.

NetSuite for the CIO

NetSuite is a leading ERP system used by more than 28,000 businesses worldwide and has millions of unique users every month for a very good reason – it makes working easier for everyone, and they can thank the CIO for that. It streamlines the business’ entire operations by hosting any or all of Financials, Customer Relationship Management (CRM), Professional Services Automation (PSA) and Ecommerce in one system, ensuring departments work in harmony – but why would the CIO specifically want NetSuite?

NetSuite provides a cloud-based platform that can be configured and customised by the NetSuite partner to align with the business goals and maximise your team’s capabilities. The platform is completely scalable too which makes it perfect for fast growing businesses (or even if you’re downsizing), as NetSuite will adapt to your situation and run as normal. That’s just one of the reasons why we often say at Eureka Solutions that NetSuite is the last ERP system you’ll ever need.

One of the attractive features of NetSuite is that it is fully web-based which means users have access to live data, can open multiple tabs at once, and access the system from any device with an internet connection. More importantly for the CIO, the system is upgraded biannually automatically to provide more features without any added costs – NetSuite is the leading ERP software because it persists to have the newest technology and functions so that you don’t need to worry about which system you need next. Our recent blog ‘Why Finance Leaders and Project Managers should give NetSuite’s Most Recent Release a Closer Look’ illustrates examples of added features such as the ‘Cash 360 Dashboard’ in the next update.

Maintaining information security is another vital aspect of the CIO’s role which is supported by NetSuite. The secure and reliable infrastructure and data management policies will save you headaches as your data is replicated, backed up and available whenever you need it as NetSuite guarantee system uptime of 99.7% – since January 2021 it has been 99.98%. Furthermore, the system maintains stringent policies to certify compliance and operational security.

The last system you’ll ever need

While this blog has discussed why NetSuite is a necessity for CIOs, it’s essential to reiterate and justify why this is the last ERP system that you’ll ever need. Here are just a few of the benefits:

• All data is shown in real-time throughout the organisation, so those in decision making positions can make well informed decisions quickly and each department can work in sync.
• NetSuite issues users with role-based functionality so that they’re only able to access the data they require.
• Working with a NetSuite partner such as Eureka Solutions who have unrivalled integration expertise along with their Cloud Data Exchange tool, means your NetSuite system can be integrated with other key systems the business uses – for example, Salesforce for CRM, or EPOS Now for point of sale. This ensures real-time data accuracy across the business, whatever industry you’re in.

Ultimately, NetSuite empowers the CIO as it provides total control and transparency with its live data of the entire business. The highly scalable infrastructure supports global growth with the capability of managing billions of transactions and requests securely each month. Plus, NetSuite’s commitment to provide new features twice a year gives you peace of mind that you’ll always have the latest technology to future proof your business.

Eureka Solutions is a 5-star NetSuite Partner and was named NetSuite Partner with Outstanding Performance of the Year for the UK and Ireland in 2021. They are also a leading Sage 200 Partner with one of the most technically proficient business solutions teams in the country, so are ideally placed to talk through your challenges with referenceable examples – contact Richard Christie, Business Systems Specialist, on 01355 581960 or richard.christie@eurekasolutions.co.uk.