Welcome to our latest monthly NetSuite product update from Eureka Solutions. Each month, we bring you the latest features, enhancements, and important changes across NetSuite, helping you get more value from your system and stay up to date with the latest developments.

This month’s update includes new tax-inclusive pricing capabilities, AI-powered support recommendations, a refreshed NetSuite Help Centre experience, enhanced security options, improvements to item creation and manufacturing, expanded REST Web Services functionality, and greater visibility of AI-driven record changes.

Smarter Exception Management

NetSuite is introducing greater flexibility around how prices are managed with the new Tax Inclusive Pricing feature.

The new functionality allows businesses to set tax-inclusive prices against items and use them across both purchasing and sales processes.

Key features include:

Discounts, shipping, and handling amounts follow the tax setting on the transaction. For example, when the “Prices include Tax” checkbox is selected, any discount amount entered will also be treated as tax inclusive.

The feature requires SuiteTax and must be enabled through the tax section of Enable Features.

Tax Inclusive Pricing is not compatible with Advanced Pricing or Time Tracking. CSV Import compatibility is expected to follow in a future minor release.

The exact availability date for this feature is currently unclear, so organisations should refer to the relevant NetSuite 2026.2 information for the latest details.

AI Descriptions for Custom Records and Fields 

NetSuite continues to expand its use of AI to help users work more efficiently.

The new AI Support Recommendation: Similar Cases feature is designed to help support representatives save time when looking for resolutions to customer cases.

Using Similar Cases, support representatives can see the top five similar cases from the last 10,000 closed cases.

The feature is accessed through Narrative Insights, helping support teams find relevant previous cases without having to manually search through their case history.

The availability date for this feature is currently unclear.

New NetSuite Help Centre Experience

NetSuite is introducing a new Help Centre experience, targeted for 26 October 2026.

The updated NetSuite Help Centre will provide search results across a wider range of NetSuite resources, making it easier to find relevant information.\

Search results will include:

Search results will also indicate the type of article, helping users identify the most relevant information.

Only Product – Help articles and Product – Release notes will appear in the Help Centre table of contents.

Getting Support

If you need to submit a support case for NetSuite, the new Help Centre includes a Get Support button in the top-right corner.

Selecting this button opens the Support Request form in SuiteAnswers, where you can enter the details of your support request.

Two-Factor Authentication for All Employee Roles

Security continues to be an important area of development within NetSuite.

As of 21 September 2026, administrators have the option to enable two-factor authentication (2FA) for all users across all Employee roles in their accounts.

This gives administrators the option to apply 2FA more broadly across their NetSuite environment.

Expanded Item Type Support in Item Creation Assistant

The Item Creation Assistant has been enhanced to support additional item types and improve the item review process before creation.

The additional item types now supported include:

Production Control Board

NetSuite has introduced a new Production Control Board, providing a central place to review key work order information.

The dashboard is available from: Transactions > Manufacturing > Production Control Board

The Insights subtab includes a range of charts, including:

The Work Orders subtab allows users to review work orders by status, including active, in-process, ready, recently completed, and work orders to release.

The Risk column helps identify late starts, late completions, and component shortages, providing greater visibility of potential production issues.

REST Web Services Support for File Cabinet Records

NetSuite has expanded REST Web Services functionality to support File Cabinet records.

The NetSuite File Cabinet allows businesses to store and organise documents and files, with most File Cabinet folders able to be restricted by the folder owner or an administrator.

With this update, REST Web Services can be used to access and work with File Cabinet records, including files and folders.

NetSuite provides a document service through REST Web Services to enable access to File Cabinet records.

System Notes Identify Record Changes Made by AI

As AI features become increasingly integrated into NetSuite, the system now provides greater visibility of changes made using AI.

System Notes and System Notes v2 now provide information about record changes made by artificial intelligence features.

When a user creates, changes, or deletes a record using an AI feature, the AI Used column identifies the name of the feature responsible for the change.

This provides an additional level of visibility into AI-driven changes made to records within NetSuite.

2026.2 Upgrade Schedule

The NetSuite 2026.2 upgrades are currently in progress.

As your organisation moves through the upgrade, it is worth taking the time to review the new functionality available and consider how these enhancements could be used within your NetSuite environment.

From tax-inclusive pricing and AI-powered support recommendations to manufacturing dashboards and expanded REST Web Services functionality, this release includes a range of updates across different areas of NetSuite.

If you would like to discuss any of the latest NetSuite updates or need support with these newly released features, the Eureka Solutions team can help you understand what the changes mean for your business and how you can make the most of the latest NetSuite functionality.

Welcome back to our monthly NetSuite product update series from Eureka Solutions. Each month, we bring you the latest features, enhancements, and important changes across NetSuite, helping you get more value from your system and stay ahead of upcoming releases. 

Smarter Exception Management 

Managing exceptions is now even more intuitive with several usability enhancements to Exception Management. 

This month’s updates include: 

Administrators also have greater control over Vendor Information Change exceptions. New preferences allow you to: 

These improvements help finance teams identify and resolve exceptions more efficiently without interrupting their workflow. 

AI Descriptions for Custom Records and Fields 

NetSuite continues to expand its AI capabilities with the introduction of AI Description fields for custom records, custom fields, and custom transaction definitions. 

These descriptions help NetSuite AI understand the purpose of your custom objects, allowing AI-powered tools such as the NetSuite AI Connector Service to deliver more accurate and meaningful responses. 

For organisations making greater use of AI, taking the time to add clear descriptions can significantly improve the quality of AI-assisted insights and answers. 

Automated Tax Adjustments for Term Discounts 

Finance teams can now automate another previously manual process with enhancements to SuiteTax. 

When customers qualify for an early payment discount, NetSuite can now automatically generate credit memos for both the discount and any associated tax adjustment. 

Depending on your configuration, you can choose to: 

The result is less manual calculation, improved tax accuracy, and a smoother accounts receivable process. 

Electronic Invoicing Expands Across Europe 

The EU Electronic Invoicing SuiteApp continues to broaden its compliance capabilities. 

This month’s release introduces support for: 

These updates make it easier for organisations operating across Europe to stay compliant while streamlining electronic invoicing processes. 

New SuiteAnalytics Connect ODBC Driver 

If your organisation uses SuiteAnalytics Connect with ODBC drivers, an important update has been released. 

New driver versions include security enhancements and fixes for a recently identified vulnerability, helping to ensure continued security and reliability. 

We strongly recommend upgrading to the latest driver versions if you haven’t already to benefit from the latest improvements and security protections. 

New Finance Analyst Skill for NetSuite AI Connector Service 

AI continues to play a growing role within NetSuite with the introduction of the new Finance Analyst Skill for the NetSuite AI Connector Service. 

Designed specifically for finance teams, it helps users work with NetSuite data to support activities such as: 

It’s another step towards making AI a practical day-to-day assistant for finance professionals. 

Need Help with Any of These Updates? 

At Eureka Solutions, we help businesses stay up to date with every NetSuite release – from adopting new features and AI capabilities to ensuring your finance processes remain efficient and compliant. 

If you’d like to learn more about any of this month’s updates, our team of NetSuite experts would be happy to help. 

Welcome to the first edition of our monthly NetSuite product update series from Eureka Solutions. Each month, we’ll keep you informed on the latest features, enhancements, and important changes across NetSuite, helping you stay ahead and make the most of your system. 

Monthly Updates Are Here to Stay

NetSuite is moving beyond its traditional twice-yearly upgrade cycle. 

New features are now being delivered on a monthly release cadence, alongside the existing major biannual upgrades. This shift means: 

In short, improvements now reach your environment sooner and more frequently than before. 

AI-Powered Bank Matching in Bank Reconciliation 

Every charity dreads the end-of-year rush to prove exactly how funds were spent. The mandatory Finance teams get a major boost this month with AI-driven improvements to bank reconciliation. 

NetSuite now uses AI to intelligently match transactions, helping to: 

Netherlands E-Filing Now Supported 

Compliance across Europe continues to improve with updates to the EU Electronic Invoicing SuiteApp. 

The latest enhancement introduces e-filing support for the Netherlands, enabling: 

This is especially valuable for organisations operating in multiple European jurisdictions. 

Dedicated Credit Card Refund Page

Navigation within financial transactions has been simplified in the latest NetSuite updates. 

Previously, refunds and credit card charges were managed within a shared menu path: 

Transactions > Bank > Use Credit Card 

This required additional filtering and manual sorting. 

Now, in NetSuite 2026.1: 

New Prompt Library MCP App

AI capabilities within NetSuite continue to expand. 

The new Prompt Library MCP App, part of the MCP Standard Tools SuiteApp, allows users to: 

*This requires the NetSuite AI Connector Service Companion SuiteApp to be installed in your account. 

This is particularly useful for teams experimenting with AI-assisted workflows inside NetSuite. 

Billing Information Screen Simplification 

From 10 June 2026, NetSuite is simplifying subscription visibility. 

The Subsidiary Count line will be removed from: Setup > Company > View Billing Information 

Key benefits of this change: 

Importantly, this is a UI simplification only — there are no functional changes to your account setup. 

Need Help with Any of These Changes?

At Eureka Solutions, we help businesses stay ahead of every NetSuite update — from technical migrations to feature adoption. 

If you’re interested in finding out more about any of the new features, our team of NetSuite experts are here to guide you through it.