NetSuite Field Service Management
Streamline scheduling and dispatch, empower technicians with mobile access, and tie every job back to your financials in real time.
It connects your field teams with your back office in real time. Drag-and-drop scheduling, mobile access for technicians, and integrated inventory management help you organise and optimise field operations from a single platform.
Because FSM is natively integrated with your financials, inventory, and CRM, work completed in the field flows straight through to invoicing, stock levels update automatically, and customer records stay current without manual data entry.
We work with businesses at every stage of growth. These are some of the situations we see most often, and how we help address them.
Technicians calling back to the office for information
When technicians don’t have access to job details, customer history, or asset information in the field, they waste time on calls back to HQ. NetSuite’s mobile app gives them everything they need at their fingertips, eliminating delays and improving productivity.
Difficulty scheduling the right technician for the right job
Matching technician skills, location, and availability to job requirements is complex. NetSuite’s drag-and-drop schedule board shows real-time availability and uses GPS tracking to assign the nearest qualified technician.
Inventory leakage and van stock issues
When van stock isn’t tracked properly, parts go missing and technicians arrive without what they need. NetSuite’s centralised inventory management tracks van stock in real time, improving first-time fix rates and reducing write-offs.
Delayed invoicing and billing errors
When field work isn’t connected to your financial system, invoices go out late or with errors. NetSuite ties completed jobs directly to sales orders and invoices, generating accurate bills automatically based on work done and parts used.
“The functionality NetSuite offered us to run our global businesses was unrivalled and Eureka Solutions’ experience in implementing similar systems for other exciting international businesses made them our obvious choice.”
CFO, Bounce Ping Pong
BounceBitBio“We wouldn’t be able to live without it now. After working with multiple ERP systems over 20 years, NetSuite is the best I’ve worked with and it’s the one I would recommend.”
“NetSuite has far exceeded our expectations and has become our ‘one stop shop for all of our financial information. This, along with the excellent support we receive from Eureka Solutions means we are keen to use NetSuite as a platform for growth and we plan to work with Eureka Solutions to extend the system to cover other areas of the business such as project management and timesheets in the near future”
Jenelle De Peza, Director of Finance
Connect Managed ServiceBrimmond Group“Now we can see exactly what’s happening across the business at any given time. That visibility just wasn’t possible before.”
CMSPI“What truly set our NetSuite implementation apart was the expertise and dedication of the Eureka Solutions team. Their deep understanding of our business and hands-on support made the entire process seamless.”
Here’s what you can expect when your field operations are connected to your back office.
Higher first-time fix rates
Technicians arrive with the right parts, the right information, and the right skills. Fewer return visits means lower costs and happier customers.
Real-time visibility into field operations
See job status, technician location, and schedule changes as they happen. Make informed dispatching decisions on the fly.
Accurate, timely invoicing
Invoices generate automatically from completed work, with accurate labour and parts costs. No more chasing paperwork or re-keying data.
Complete asset visibility
Track customer assets through their full lifecycle, from installation to maintenance to decommissioning. Automate preventive maintenance scheduling.
Job-level profitability insights
Understand the profitability of every job, customer, service contract, and technician. Identify what’s working and where to improve.
NetSuite Field Service Management delivers an end-to-end solution for field operations. Each capability integrates seamlessly with your financials, inventory, and CRM.
Create service orders from cases, sales orders, projects, or customer assets with ease. The drag-and-drop schedule board provides a clear view of your team’s availability, with GPS tracking to see technician locations in real time. Assign jobs based on skills, location, and availability.
Give field technicians access to everything they need from the mobile app. Job details, customer history, asset information, and inventory are all available on their preferred device. Technicians can capture photos, signatures, and expenses directly in the field.
Manage fixed assets, customer assets, and sub-assets in one place. Track each asset through its full lifecycle, from installation and commissioning to decommissioning or sale. Automate warranty processes and schedule preventive maintenance based on usage or time intervals.
NetSuite’s powerful. It’s also complex. The difference between an implementation that transforms your business and one that becomes an expensive headache? Your partner.
We’ve delivered 100+ NetSuite implementations across multiple sectors, click the button below to see how we can help you grow with NetSuite.
“We weren’t set up for home working in any way. From a remote access point of view NetSuite has absolutely been seamless, particularly with all the elements of integration that Eureka Solutions have worked on – accounts payable, raising invoices and all those kinds of tasks would have been much more difficult.”
– Thomas Schofield, Finance Director
Match day costs and analysis instantly visible
Elimination of paper from finance processes
Integration of finance function across the business
Easy user-adoption with intuitive, role-based dashboards
“The Eureka Solutions team had the confidence to challenge us on our processes where necessary, and the result is that we get much more out of the system than we otherwise would have… it was clear from our first conversation that their knowledge of NetSuite and their pragmatic and practical approach meant they really understood our requirements.”
– CFO
Complete and consolidated financial visibility of the global business.
Elimination of spreadsheets and manual processes from core accounting tasks.
Ability to concentrate on growing the business, making effective decisions based on reliable data.
Ease of expansion into new geographical territories.
“NetSuite has saved us a considerable amount of time at month-end and unlocked new reporting capabilities. While it requires effort to set up processes properly, the outcomes generally justify the additional resource.”
50% reduction in time for month end
100% removal of spreadsheets for project, grant and department tracking
Full integration of all critical back-office functions
Non-finance users empowered with the analysis they need
“The functionality NetSuite offered us to run our global businesses was unrivalled and Eureka Solutions’ experience in implementing similar systems for other exciting international businesses made them our obvious choice.”
– CFO, Bounce Ping Pong
Eliminated duplicate data entry
Simplified multi-subsidiary accounting;
Enhanced customer insights
“We chose to work with Eureka Solutions as they clearly understood our business problems. Implementing NetSuite has increased the efficiency of our business, enabling us to strengthen customer relationships.”
Month end close 75% faster
Manual/duplicate data entry eliminated
Expense allocation time reduced 50%
“It’s been a game-changer in helping us deliver accurate, timely reports without the burden of manual intervention.”
– Company Secretary, Tomatin Distillery
50% reduction in time taken for month end close
Reduced report lead time by 2 weeks
Elimination of manual processes
Whether you’re looking to improve technician productivity, reduce return visits, or get better visibility into job profitability, we can help you understand how NetSuite FSM fits your operations.
A conversation with our team is the best place to start. No pressure, just honest guidance on whether NetSuite Field Service Management is right for you.
Prefer to talk now? Call our NetSuite specialists directly:
01355 581 960
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