What is NETSUITE'S CUSTOMER SERVICE MANAGEMENT MODULE?

NetSuite’s integrated customer service management solution gives you a 360-degree view of customers, helping to improve customer satisfaction, attract new customers and lower service costs.

 

NetSuite’s customer service software gives everyone that interacts with the customer — sales, support, service, and fulfilment — access to complete, key customer data in real time empowering them to better support your customers while driving up-sell and cross-sell.

No 1 Cloud ERP

Built from the ground up for the cloud

Trusted by 40,000 Organisations

Every business size, industry and role

Integrated Management Suite

Encompassing ERP, CRM and eCommerce

WHAT CAN NETSUITE'S CUSTOMER SERVICE MANAGEMENT MODULE DO FOR ME?

INCREASE CUSTOMER SATISFACTION

Support teams can access customer information anytime, anywhere to drive customer satisfaction and retention.

REDUCE COSTS WITH EFFECTIVE SELF-SERVICE

Deliver a high-quality, high-touch experience for customers while reducing the cost of customer care with a robust knowledge base in a customer portal.

INCREASE EFFICIENCY & PRODUCTIVITY

Accelerate case resolution time by providing support reps with complete customer visibility with appropriate case assignments.

DRIVE INCREMENTAL REVENUE

Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.

"Excellent as always!"

Gavin – 08 Nov 19

"Thank you for a first class service!"

Clair – 06 Nov 19

"Excellent service received"

Dina – 07 Nov 19

WHAT DOES CUSTOMER SERVICE MANAGEMENT ACTUALLY DO?

CASE MANAGEMENT

Expedite resolutions by assigning, managing, and routing customer support cases across multiple communications channels, including phone, fax and web.

CUSTOMER PORTAL

Provide your customers with highly personalised and interactive service on the portal—boosting customer satisfaction and retention.

KNOWLEDGE MANAGEMENT

Organise and publish content easily allowing your customers and service reps to quickly track down the information they need.

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NETSUITE CRM MODULES

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