Software Innovator Streamlines Processes for Businesses Experiencing Changes in Demand

Hundreds of thousands of transactions per week are being automated by an integration solution from a leading UK software firm.


As we continue to adapt to the challenges we face, one thing that all businesses have in common is that 2020 has shone a spotlight on the flexibility and efficiencies of their processes.


A good news business story at this time is welcome, so it’s great to see Scottish cloud software innovator Eureka Solutions continuing to enhance the functionality of what is undisputedly a cost-effective way for businesses of all sizes to free up essential resources and adapt to change.


While the further roll-out of their tool was always planned for 2020, the timing really couldn’t have been better for those businesses that have jumped at the chance to take some pressure away from their staff by automating data transfer between the disparate systems they use – massively reducing duplication of effort and manual processes.


As David Lindores, Technical Director at Eureka Solutions, explains,

“We’ve been providing systems integration solutions to our customers for a long time, but around five years ago our team hatched a plan to develop a ‘next generation’ product to ensure we had a future-proof solution to support our existing clients as well as grow our own business.”


The result? Cloud Data Exchange – which literally does what it says on the tin. It’s a scalable integration solution that sits in the cloud and securely facilitates the automatic transfer of data between the popular platforms that businesses use day in, day out for accounts/ERP, Ecommerce, Customer Relationship Management (CRM), EPOS and more.


New connectors are being added all the time, with pre-made templates that accelerate set up, but we’re sure readers will recognise and be using the systems already on the list, including Sage, Amazon, Xero, WooCommerce, Magento, Shopify, NetSuite, Freshdesk, Visualsoft, eBay and Salesforce.


David continues,

“Cloud Data Exchange was always going to be a game-changer, but in 2020 many companies have had to adjust to increases in demand – eCommerce businesses in particular – as well as often a reduction of ‘hands on deck’ during periods of furlough. Enabling an eCommerce business to automate key data such as sales orders, stock levels and customers between their eCommerce and accounts platforms, for example, has the instant impact of reducing strain on resources.


We anticipate this being increasingly important to eCommerce businesses in the lead up to Christmas this year, where online retailers will be under even more pressure than usual due to the changes in shopping habits brought about by restrictions.”


As well as being a cloud software developer in its own right, Eureka Solutions is also a leading partner for both Oracle NetSuite and Sage. The business, now employing just short of 60 staff, has gone from strength to strength over the past 15 years by focusing on its founding principles – customer service and technical expertise. Eureka Solutions’ proprietary products, such as Cloud Data Exchange, are an extension of that customer focus – constantly enhancing customer processes and efficiencies.


Wholesale distributors, retailers, leisure and entertainment businesses, software and high-tech companies, restaurants, membership organisations and, of course, eCommerce businesses across the UK are already processing their transactions using Cloud Data Exchange. With more going online every week, it is an exciting time for Eureka Solutions and is satisfying for the team that has worked so hard on its development.


Ed Gardiner, COO of The Real Olive Company, an example of a business that has experienced a dramatic upturn in online traffic, talks about his experience,


“Cloud Data Exchange enabled integrations between our new e-commerce platform and accounting systems. This has dramatically reduced the amount of manual processing, eradicated the risk of keying errors, and generally made our growing online business a much slicker operation. The Cloud Data Exchange team has also been a pleasure to work with and I would have no hesitation in recommending them.”


Not a business to rest on its laurels, Eureka Solutions is already planning for Cloud Data Exchange phase 2 and beyond, working with academia to integrate AI into the solution as well as more advanced workflows and, of course, connectors for additional systems.