QUICK-WINS AND LONG-TERM BENEFITS FOR OPERA CARE WITH NETSUITE

Opera Care is a manufacturer and supplier of care beds and mattresses and associated care equipment, based in Hull.

Established in 2004, Opera Care aims to be the UK long-term care market’s preferred manufacturer and supplier of beds, mattresses, chairs and related equipment through innovation in comfort, enhanced design, increased carer efficiency and sector-leading customer satisfaction. The business is passionate about improving the lives of people in care, and has a well-established, loyal customer base among care homes, NHS locations and those being cared for in their own homes.

WHAT WERE OPERA CARE'S CHALLENGES?

Opera Care is committed to continuing to build a sustainable and innovative business, but had reached a point where improving efficiency throughout the company was crucial to ensuring this growth was achieved.

The management team undertook careful analysis of the organisation’s growth plans and pain points, and recognised that effectiveness of the systems on which the business manages its key processes was crucial to this scalability and growth; they concluded that the array of disparate systems they were using – including Sage 50 for financials, SalesForce for CRM and sales-i for reporting – involved too many manual and paper-based tasks, resulting in inefficiencies and inaccuracies.

For a growing business such as Opera Care, efficient use of staff time is imperative. Regular tasks such as month end close and financial reporting were onerous, and one member of staff was focused solely on data management and report creation. There was a clear requirement for a fresh approach to the systems being used, to free up staff time to focus on customer service and developing the business by automating tasks which are necessary but not value-adding.

THE SOLUTION

Opera Care concluded that a cloud-based business management solution, that would enable them to manage all aspects of their business within one system, would be the best option for efficiency and scalability. The management team then analysed a number of alternatives and concluded, after a meeting with Eureka Solution’s product specialists, that NetSuite stood out as the best option by far, incorporating ERP (Enterprise Resource Planning), CRM and financials in one cloud-based system. The team were impressed by the Eureka Solutions professional approach and reassured by their extensive track record in successfully deploying and supporting NetSuite as a foundation for businesses to grow and develop from.

Eureka Solutions is one of the UK’s leading NetSuite specialists, and they find that NetSuite is often an ideal option for ambitious SMEs such as Opera Care. It provides a dynamic, easy-to-use platform that offers real-time insights and reporting across the organisation. One of the key attractions is that NetSuite is ‘future-proof’, in that the software is always up-to-date and not reliant on ‘versions’, and it is flexible and scalable to cope with future growth.

 

For Opera Care in particular, NetSuite was attractive in that very little customisation from the standard functionality was required in order for it to meet their needs, and any gaps were able to be filled by Eureka Solutions’ experienced, dedicated development and support teams.

 

Opera Care, commented:
“We found the Eureka Solutions approach to be excellent. The team filled us with the confidence that they understood our business, and delivered the project exactly as promised and expected; the aims of the project have been achieved comprehensively.”

OPERA CARE'S FUTURE PLANS?

Moving forward, Opera Care has plans for further extension of NetSuite and integration with their ecommerce website. It is anticipated that the emphasis for future development will be on implementing Eureka Solutions’ Warranty, Service and Repairs module, to simplify the process of managing repairs and servicing of goods under warranty.

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