How Sage 200cloud is Quietly Acting as the Engine Behind Many a Company’s Customer Service Strategy

Sage has such a fantastic brand name when it comes to financial software, and Sage 200cloud has seen the long-standing brand move towards an ERP offering that enables management of finances, customers and business insights using a combination of desktop and cloud technology.

 

One of the many beauties of Sage 200cloud is the range of modules that can be attached to the flexible core system, and one of these – the Commercials module – is particularly powerful for much of the Eureka Solutions retail, wholesale and distribution customer base for whom the integration of stock management and processing with their core financials is so important for fulfilling customer service related promises and objectives.

 

For any customer, getting what they want when they want it and when they expect it is crucial, and this stems from managing your supply chain, stock and sales orders effectively. This is where the Sage 200 Commercials module comes in to its own, as all of this is linked to your financial data in the same system.

 

Take an order, for example …. wouldn’t it be great if you could see the full story of it in one system? You can – purchase order processing fully integrates with stock control, purchase ledger and sales order processing.

 

What does this mean for customer service and loyalty? You can respond quickly and efficiently to demand and be as flexible as you decide around products and pricing to maximise satisfaction.

 

You also get complete inventory and warehouse management that helps you optimise stock levels and keep costs down.

 

What does this mean for customer satisfaction? You can reduce the time taken from order to shipment by shipping direct from a supplier or immediately allocating stock. You also have the freedom to prioritise customers and keep your costs as competitive as possible.

 

As for the all-important sales order itself – from raising a quotation or order to checking stock, delivering goods and raising invoices, you have control and visibility within Sage 200cloud Commercials.

 

This allows you to be informed and responsive when an order is placed, massively increasing the chances of that customer ordering from you again.

 

It’s worth mentioning at this point that there is a fantastic infrastructure of third party products to further enhance Sage’s core functionality and that of its modules, and it is worth looking for ones that add efficiencies and capabilities in the areas that are most important to your day to day business priorities or ‘bottlenecks’.

 

If order processing is important, for example, have a look at Sales Order Plus and Purchase Order Plus from Eureka Addons. They are designed to minimise clicks, maximise upselling and maximise efficiencies in this whole area, speeding up the most regular of tasks and giving you access to more of your Sage 200 system from the screen you are on. These addons further increase customer satisfaction, sales and ‘stickiness’.

 

Eureka Solutions is a Platinum Sage partner and five-times winner of Sage Developer of the Year. Have a look at our Customer Success Stories and Customer Reviews to see the impact that working with the right partner can have.

 

If providing a high standard of customer service is important to you and you’re considering Sage 200 as an option for your next system, don’t hesitate to get in touch with us to discuss your objectives and whether Sage 200cloud with Commercials would be a good fit.

 

Similarly, if you already use Sage 200 Commercials and are interested in getting more out of it, contact us or your Business Partner about the range of Eureka Addons available for this.