Oracle NetSuite Support Consultant

Tuesday 23rd January at 10.00am

We are a NetSuite 5-Star partner looking for an experienced support consultant who has previously supported Oracle NetSuite solutions. The candidate will work within an existing award-winning NetSuite support team who support our customers throughout the UK.

The candidate must be an excellent problem solver, be able to think on their feet, have strong communication skills and have a love for technology. Joining Eureka Solutions is an excellent opportunity to work with a talented technical team. At Eureka Solutions we heavily invest in our people and the selected candidate will have opportunities to learn and grow across our full product stack.

Job Brief

 

  • Answering our Oracle NetSuite customers’ support issues and queries.
  • Frontline telephone technical support.
  • Diagnosing software problems, faults and bugs.
  • Resolving technical and application issues.
  • Establish a good working relationship with customers.
  • Update customers daily on progress with case.
  • Log all details on the support case, including all contact made and attempted with customer.
  • Explaining solutions/steps to customers via telephone in a clear manner, ensuring the customer understands and is happy.
  • Taking ownership, monitoring progress and applying escalation procedures for problems not progressing satisfactorily.
  • Update Knowledge Base documents to aid customers/other team members fix problems themselves.
  • Plan and organise own work in a rapidly changing and technical environment.
  • Assist more junior staff with customer cases.
  • Give training to more junior staff where necessary.
  • Identify possible sales opportunities and log with sales team.

 

Requirement

 

  • Must have experience in supporting multiple Oracle NetSuite business solutions for 2 or more years.
  • Must have strong technical skills and experience with Microsoft Excel.
  • Excellent problem solver.
  • Work well in a team environment.
  • The candidate would preferably have a finance background.
  • Should have a willingness to learn and share knowledge with other members of the team.
  • Passion for providing excellent customer service.

About Eureka Solutions

 

Eureka Solutions successfully implements business systems to ensure our clients have the information they need in order to run their business more profitably. With over 18 awards distinguishing our technical expertise and outstanding customer service, our team have the perfect blend of knowledge and experience to provide our clients with an exceptional business system implementation.

 

Eureka Solutions was founded on two core principles – technical expertise and outstanding customer service. These two principles, to this day, remain at the heart of everything we do as a company and are what have allowed us to establish ourselves as a recognised provider of high quality ERP, CRM and BI systems. Eureka Solutions was founded with the intention of becoming both a leading supplier and developer of business systems and has been able to do so by remaining true to these principles. It is important that any candidate applying has the same passion for technology and customer service as our team.

 

Please send us your CV to date along with some good reasons why we should invest in you.

Send to vacancies@eureksolutions.co.uk

Apply